Have Any Troubles or Concerns?
The Aomori Prefectural Organization for Tourism and Globalization has opened their Aomori Prefecture Foreigner Consultation Service Desk. This free service responds to various inquiries from foreign residents across Aomori Prefecture.
We provide you with valuable information to help solve problems regarding your daily or work life in concert with relevant consulting organizations.
We can arrange meetings with these organizations or attend to you as a translator (first time only).
So if you have any concerns, please feel free to contact us!
1．Location of Consulting Service Desk
Aomori Prefecture Foreigner Consultation Service Desk (Aomori Global Lounge)
ASPAM – 2F (Aomori Prefecture Tourism Information Center)
1-1-40 Yasukata, Aomori-shi, Aomori-ken 030-0803
TEL： 017‐718‐5147
Access https://www.kokusai-koryu.jp/access/
２．Open Hours
Days ： Tuesdays～Saturdays
Hours ： 10:00 ～ 17:00
TEL ： 017-718-5147
Available Languages ＊18 languages are available
More languages have been available since September 1st, 2022
Japanese（にほんご）
English（English）
Chinese（中文）
Filipino（Tagalog）
Vietnamese (Tiếng Việt )
Korean（한국어）
Nepalese（नेपाली भाषा）
Thai（ภาษาไทย）
Hindu（हिन्दी）（India）
Portuguese（Português）
Spanish（Español）
Indonese（Bahasa Indonesia）
Burmes（မြန်မာဘာသာစကား）(Myanmar)
French（français）
Khmer（ភាសាខ្មែរ）（Cambodia）
Russian（Русский язык）
Ukrainian（Українська мова）
Mongol（Монгол）
Your consulting method depends on your language. See more details here.
Our consulting staff members are at the desk on following hours
| Languages | Days | Hours |
| Japanese | Tuesdays～Saturdays | 10:00 ～ 17:00 |
| English | Tuesdays～Saturdays | 10:00 ～ 17:00 |
| Vietnamese | Tuesdays | 10:00 ～ 14:00 |
| Chinese | Tuesdays～Fridays | 10:00 ～ 17:00 |
| Tagalog | Thursdays・Fridays・Saturdays | 10:00 ～ 17:00 |
3.Consultation Methods
① In-Person, E-mail, Phone & SNS Consulting
The Aomori Prefecture Foreigner Consultation Service Desk (Aomori Global Lounge)
The Aomori Prefecture Tourism Information Center (ASPAM) 2F
1-1-40 Yasukata, Aomori City, 030-0803
② Phone
Tel : 017‐718‐5147
E-mail:lounge_supporter@aomori-kanko.or.jp
④ SNS
QR CODE: Facebook / WeChat / WhatsApp (find us at:「aomoriaiea」or「+81 90 1492 1119」
4．Further Details
All our consulting services are free-of-charge. 0 yen.
We have members who speaks English, Chinese and Tagalog.
In case you drive a car to our desk to consult, please use our ASPAM parking lot. We’ll provide you a 2-hour free parking validation ticket.
5．Try Our 3-Way Calling Service!!
Three (3) parties can directly communicate by phone using the system of ‘3-Way Calling.’
With this system, 🅐 (acting as a translator) can assist communication between 🅑 and 🅒.
Feel free to make use of this new service!
AFCD Service Desk(＊)= 🅐 Consulting Organization(**)= 🅑 Foreign Resident(s)/Client(s)= 🅒
(＊) The Aomori Prefectural Organization for Tourism and Globalization’s Foreigner Consultation Service Desk
(**) Public Offices such as City Hall, Health Care Center, School, etc.
◆ TEL ０１７－７１８－５１４７
◆ Office Hours 10：00 ～ 17：00
Tuesday ～ Saturday ＊We are closed on Sundays & Mondays
◆How to Use 3-Way Calling
AFCD Service Desk= 🅐 Consulting Organization= 🅑 Foreign Resident(s)/Client(s)= 🅒
I If your mobile number is one provided by a Japanese mobile carrier (NTT docomo/au/SoftBank, etc.)
① 🅒 calls 🅐 to make an inquiry. 🅒 tells 🅐 their phone number.
② 🅐 calls 🅒 back and asks them to wait on hold.
③ 🅐 then places a call to 🅑 to inform them of the concerns of 🅒.
④ After 🅐 switches the call to three-way, all three (3) parties (🅐, 🅑 & 🅒) can begin communication.
⑤ As 🅑 & 🅒 follows 🅐’s communication guidelines, 🅐 alternates translation between Japanese & 🅒’s language.
Ⅱ If your mobile number is NOT one provided by a Japanese mobile carrier (NTT docomo/au/SoftBank, etc.)
AFCD’s Facebook Messenger, WeChat or WhatsApp service accounts.
(Note: This service is not a direct 3-Way Call. Using this method, 🅐 will act as a translator using two (2) separate AFCD telephones, communicating with 🅑 & 🅒 in turn.)
① Please send a friend request to us at AFCD. You will first need to scan the SNS QR Code below of either Facebook Messenger, WeChat or WhatsApp. * If using WeChat’s QR Code, we recommend using WeChat’s built-in scanner.
② 🅒 calls 🅐 using their preferred SNS service (FB, WeChat or WhatsApp).
③ 🅐 places a separate phone call to 🅑.
④ 🅐 alternates communication between 🅑 & 🅒.
⑤ As 🅑 & 🅒 follows 🅐’s communication guidelines, 🅐 in turn interprets between Japanese and 🅒’s language.
6．Access
The Aomori Prefectural Organization for Tourism and Globalization (Aomori Global Lounge)
ASPAM – 2F (Aomori Prefecture Tourism Information Center)
1-1-40 Yasukata, Aomori-shi, Aomori-ken 030-0803
TEL： 017‐718‐5147
